The range of works Propertyserve is able to source contractors for has ensured that any reactive works required have always been completed effectively and their relationship with contractors ensures that a high standard of works are maintained. The helpdesk staff are friendly and efficient regardless of whether the call is made during normal working hours or not and their communication regarding works progression is second to none.
Tony Hart – Jones Lang LaSalleJLL – Tony Hart – range of works See more
…Introducing the Propertyserve helpdesk and procurement solution to our portfolio has allowed our Property Managers to be more proactive in their management, adding value to our clients properties and tenants. By handling tenant calls and liaising with property managers to procure and arrange works, Propertyserve ensures that tenants receive the same level of professional service 24 hours a day and property management staff are kept in the loop on all site activity.
Poppy Morgan – SavillsSavills – PMorgan – helpdesk and procurement See more
They are professional, polite and clear in their understanding and relaying that forward. I would not hesitate in recommending Propertyserve in providing quality service as a business partner.
Francesca Hempstead - JLLJLL – Francesca Hempstead – recommendation See more
Following a meeting with the tenants this afternoon they wanted me to pass on a big thank you from them for your professional conduct and exemplary service. So guys thanks again for assisting with the issues that have occurred and no doubt will have to deal with in the future.
Matthew Alexander - Cushman & WakefieldC & W – Matthew Alexander – thanks See more
I wish to place a record of your hard work and perseverance on a number of works that I have asked you to be involved with.
The most recent being the well works, which took a considerable amount of your work on getting all the information, including costs and RAMS etc.
This was a high profile, very difficult project that is now nearing completion and I got there due to your dog eared perseverance in this matter on my behalf.
I know that once you are involved with matters on my behalf then then they will be done and for that I am very grateful.
James Ryan - Jones Lang LaSalleJLL – James Ryan – range of services See more
SM&MS has partnered Propertyserve for more than a decade and has worked on over 900 individual health and safety related projects as the appointed safety consultants for Propertyserve. Compliance levels for Propertyserve are well above the industry benchmark and their continued progress is to be acknowledged – raising compliance by over 30% in the past 3 years.
Propertyserve has a culture of excellence regarding compliance and is constantly looking to innovate and minimise risk. An example of this would be where Propertyserve not only vets contractors as a desktop exercise but also undertake site audits of these contractors.
Richard Edwards - SM&MS LtdSM&MS Ltd – Richard Edwards MBA See more
The helpdesk is efficient in taking my instruction be email and quickly appointing a contractor to fix or produce a quote. Receiving updates by email keeps me informed as to what is happening without time on the telephone.
Carol Hubbard – Jones Lang LaSalleJLL – Carol Hubbard – heldpesk See more
Everyone at Propertyserve is very professional call when required and very helpful.
Simon Hardy - Cushman & WakefieldC & W – Simon Hardy – helpful See more
I am kept fully up to speed with all matters during the day and jobs are chased. 99% of the time they are kept within SLA due to the efforts made
Ben Platt - Cushman & WakefieldC & W – Ben Platt – job chasing See more
I would also like to thank you and the whole team for your professionalism and for the support you offer us FM’s all the time. Having spent years working on helpdesks in the past I truly appreciate all the hard work you guys put in and recognise how much of a thankless job it can be at times, especially when we expect you to read our minds when we fail to put the site address or SLA’s on the requests.
Thanks you your help.
Shanta Allen – Cushman & WakefieldC & W – Shanta Allen – thanks See more