All posts by Chris Eldridge

Vacancy: Propertyserve UK Works Co-ordinator Role Out of Hours

The role:

We are recruiting for a full time permanent Works Co-ordinator role which has become available within our fast growing, dynamic helpdesk team. The hours would be Monday – Friday subject to a rota of shifts to ensure the helpdesk is fully covered at all times.  These shifts are generally 8am-4pm, 9am -5pm or 9.30–5.30pm.

Salary – £18K – 20K dependent upon experience

Holiday 20 days – per annum

Responsible for assigned tasks as part of a Helpdesk Team and reporting to Team Leader.

Key Responsibilities Include:

  • Taking incoming client & supplier calls within target.
  • Taking incoming tenant calls relating to any aspect of the Property.
  • Logging new works orders with key suppliers, verbally, via Propertyserve bespoke web system alongside any other additional client programmes utilised.
  • Managing the Propertyserve bespoke system throughout the day
  • Liaising with client & supplier to ensure completion within Service Level Agreements (SLA’s).
  • Working closely with key assigned suppliers or regions to ensure KPI’s are hit.
  • Resolving emails that come into the designated Propertyserve email account to ensure KPI’s are met and all parties are updated
  • Managing the emergencies reactive jobs that are logged daily to ensure SLA’s are met and all parties are updated
  • Possible vetting of the quoted planned works for the client to ensure all details are correct

 

There is an on call element to the role which is a Saturday or Sunday from 6pm-8am the following day which is based at home where the operator takes emergency helpdesk calls and logs these throughout their shift.  They are provided a laptop and phone and they need to be at home for the duration of their shift taking and logging emergency calls. This is paid additional to the salary at £150 and is on a rota basis with the rest of the Helpdesk.

 

Essential Skills

  • Excellent communication, interpersonal skills & telephone manner
  • Self-motivated with ability to work on own initiative
  • Effective problem solving & organisational skills
  • Able to work well as part of a small team
  • Good attention to detail
  • Possess the ability to remain calm under pressure & not react adversely to customer or suppliers.
  • Excellent command of the English language written & verbal.
  • Experience in using Microsoft Office – particularly outlook, word & excel.

 

Desirable Skills

  • Experience of web based management systems.
  • Experience in a commercial property management environment/Facilities Management or building/construction environment.

FT 1000: Europe’s Fastest Growing Companies

FT 1000 : Europe’s Fastest Growing Companies

Propertyserve, has made it into the inaugural FT 1000 list – a new league table compiled by the Financial Times and Statista, highlighting Europe’s fastest growing businesses.

“With well over 40,000 jobs a year, our 24/7 reactive fabric maintenance solution has been developed over the last 13 years and has expanded rapidly since 2012 and is continuing to grow.  For the business to be recognised in this way is brilliant and fantastic reward for all the hard work that the staff have contributed over the years”, comments Managing Director – Chris MacDonald.

The new league table, published in full in the Financial Times on April 24th, will be produced annually and ranks independent companies in 31 European countries, across all industries. Annual revenues of the 1000 companies featured ranges between €1.5 million and €3 billion EUR.

Ian Robertson, CEO of Propertyserve, commented: “We are extremely proud of this achievement, and to be aligned with such an established and well respected brand.

“Over the last few years, we have focused heavily on our growth, whilst – at the same time – continuing to provide the best possible levels of service. This result is a reflection of the commitment and enthusiasm of our team, and the support of our growing client base.”

Vacancy: Propertyserve UK Works Co-ordinator Role

The role:

We are recruiting for a full time permanent Works Co-ordinator role which has become available within our fast growing, dynamic helpdesk team. The hours would be Monday – Friday subject to a rota of shifts to ensure the helpdesk is fully covered at all times.  These shifts are generally 8am-4pm, 9am -5pm or 9.30–5.30pm.

Salary – £18K – 20K dependent upon experience

Holiday 20 days – per annum

Responsible for assigned tasks as part of a Helpdesk Team and reporting to Team Leader.

Key Responsibilities Include:

  • Taking incoming client & supplier calls within target.
  • Taking incoming tenant calls relating to any aspect of the Property.
  • Logging new works orders with key suppliers, verbally, via Propertyserve bespoke web system alongside any other additional client programmes utilised.
  • Managing the Propertyserve bespoke system throughout the day
  • Liaising with client & supplier to ensure completion within Service Level Agreements (SLA’s).
  • Working closely with key assigned suppliers or regions to ensure KPI’s are hit.
  • Resolving emails that come into the designated Propertyserve email account to ensure KPI’s are met and all parties are updated
  • Managing the emergencies reactive jobs that are logged daily to ensure SLA’s are met and all parties are updated
  • Possible vetting of the quoted planned works for the client to ensure all details are correct

 

There is an on call element to the role which is a Saturday or Sunday from 6pm-8am the following day which is based at home where the operator takes emergency helpdesk calls and logs these throughout their shift.  They are provided a laptop and phone and they need to be at home for the duration of their shift taking and logging emergency calls. This is paid additional to the salary at £150 and is on a rota basis with the rest of the Helpdesk.

 

Essential Skills

  • Excellent communication, interpersonal skills & telephone manner
  • Self-motivated with ability to work on own initiative
  • Effective problem solving & organisational skills
  • Able to work well as part of a small team
  • Good attention to detail
  • Possess the ability to remain calm under pressure & not react adversely to customer or suppliers.
  • Excellent command of the English language written & verbal.
  • Experience in using Microsoft Office – particularly outlook, word & excel.

 

Desirable Skills

  • Experience of web based management systems.
  • Experience in a commercial property management environment/Facilities Management or building/construction environment.

What next for Britain’s barmy weather?

Are we really prepared for Britain’s Barmy Weather?

With the winter weather starting to take its toll on buildings, are you prepared for the highs and lows of property management in the UK over the coming four or five months?  From cold spells to weeks of endless wet weather, freeze and thaw conditions, plus the tail end of one or two hurricanes sent our way buildings need to function, stay open for business and be fit for purpose. Although the storms may make great news headlines, the FM’s amongst us will no doubt be holding our breath, as we go through the next few months, hoping to avoid the disruption adverse weather causes.

In 2007, when much of the UK was subject to flooding, the cost of repair to buildings was estimated to have been around £2 billion; almost £800 million of that attributed to commercial properties, affecting approximately 7,000 commercial.  A further cost to consider is the impact on business, adding a further £160 – £200 million*.

Since 2007, rainfall has increased significantly, with seven of the wettest years on record being in the last ten. In fact, 2015 was the second wettest year on record!

met-office-graph

Turning our attention to temperature, eight out of ten of the hottest years have occurred since 2002.  Not surprising then that our buildings – residential and commercial alike – are feeling the strain!

Dealing with the aftermath of flood damage, roof leaks, blocked drains, gutters or gullies is time consuming and costly.  Before you know it, the day has passed and everything that needed to be done, hasn’t been! Such is the nature of the reactive side of FM, you have to be versatile, able to change your plans and react quickly to events, including severe weather related damage.

There is a lot that can be done to prevent such an arduous task and many of the preventative measures are simple and cost effective, especially when compared to the potential costs of repairs and replacements following weather related damage. This is not to mention insurance claims and tenants pursuing loss of earnings for not being able to trade or for damaged stock.

It will probably not come as much of a surprise to learn that the extremes of weather, due to climate change, are having a significant impact on our buildings. As a result, the costs of keeping them running and open for business have risen dramatically over the last decade too.

Whilst we can’t stop the rain, we can minimise the damage and disruption to our property.

Picture the scenario:  the rain starts to fall and it just keeps coming, day after day. A property manager with a large portfolio of buildings located across the UK, is desperately and frantically ringing around, trying to find contractors to patch up the holes where the leaks are springing across multiple properties. Inevitably, the phone rings off the hook, time and again. To add to the chaos, the building manager or Facilities manager is unlikely to be able to respond to the myriad calls and (frantic) messages from tenants.

For many, at this stage, it’s about survival – corners are sometimes cut just to make sure that a job is being attended. As a result, compliance and financial impact can fail to be properly addressed as you battle to jobs underway. A contractor that can attend, and says they can do the job, sounds just what you have been hoping for – especially when you have tenants screaming at you.  However, the fact is, if you send a contractor to site, that doesn’t have the correct insurances, accreditations, can provide the necessary RAMS and health & safety documentation, you and your business are at risk should anything happen on site.  That’s before you are billed for minimum call out charges of two- four hours!

Quibbling about call out charges at that point does not even register, neither does detailed accounts of what went on with a building, where the problem was or what’s going on to solve it. Let’s be honest, in the majority of cases these are secondary to ensuring 1. The asset is protected and maintained, and 2. The tenant is placated and left satisfied.

Now, imagine an alternative scenario, a solution that means you can call just one number, to organise a pre-qualified and actively managed contractor to attend.  One where you can keep up to date with ongoing jobs in real time, wherever you are, at any time.  One with compliance and RAMS attached to each job, minimising your risk. One that automatically tells you a contractor has been dispatched, their ETA and when jobs have been completed. One where you are still very much in control of your day and can minimise the disruption caused to your tenants by inclement weather. And one that logs and records for reporting on any fabric related problem like broken windows, blocked toilets or guttering issues together with other unforeseen circumstances.

That capability exists, 24/7 across the UK for any building fabric eventuality; coping with the affects that extreme weather conditions are having on our properties.

It is vital for property managers to build a comprehensive picture around where future funds will need to be directed in any planned maintenance schedules, to overcome underlying issues with the building fabric – specifically relating to the impacts of adverse weather.

Some might say being so well prepared may take away all the fun of the reactive property maintenance roller coaster. They could even look back with rose tinted spectacles on those frantic times with a wry smile and a quiet sigh of relief that they weren’t ‘caught out’. Bit, as we move towards autumn and winter, and no doubt a new deluge of weather related subsequent issues, I would ask whether any property manager really wants to relive those experiences again?

Propertyserve procures, manages and delivers facilities support services to UK commercial and residential organisations.  We currently provide reactive fabric maintenance solutions to more than 4,000 properties nationwide through our fully managed and compliant supply chain.