Helpdesk Service Benefits

  1. 1

    No need for you to have 100’s of calls at all hours of the day and night to your office or mobile. Customer focused – our helpdesk handled and managed to completion in excess of 34,000 maintenance issues for our clients in 2016.

  2. 2

    There’s nothing more reassuring than being greeted by a familiar friendly voice when there’s a problem. Our helpdesk teams are dedicated to individual clients and trained in building related matters. Meaning a familiar voice with extensive knowledge of your portfolio is there to assist you.

  3. 3

    Not enough time to look after your portfolio and tenants with the care and attention they need? Passionate and capable – we help look after over 4,000 commercial properties across the UK.

  4. 4

    You don’t want to be kept waiting when there is a building issue. Competent and caring, the average answer time is just 4.8 seconds for our Helpdesk teams.

the checklist

  • 24/7 365 days a week
  • Professional internal dedicated teams
  • Trained in building related issues
  • Audit trail
  • Job tracking and real time reporting
  • Compliance reporting