Dealing with emergencies and waiting for contractors can result in small problems becoming big issues for tenants. Our network of contractors have agreed SLA’s. Quick emergency response times are imperative, in reducing potential damage to property and inconvenience for tenants. Our average response time to an emergency across the UK is just 48 minutes.
Because your contract is with Propertyserve and not the contractor changing any contractor, for whatever reason, is easy with no need to serve notice or the hassle of finding an alternative solution. This provides great flexibility and the ability to meet SLA’s at all times.
Due to the way our contractor network is set up, competitiveness is guaranteed and quotes from different contractors can be obtained quickly and easily.
No more spiralling reactive maintenance costs, with agreed contractor labour rates, no call out charges or travel expenses costs are controlled and transparent. Contractors are continually benchmarked through the system for competitive rates.
24/7 – 365 national coverage of any building related issue.