By bundling together different aspects of our facilities management service in Northumberland, we can create a bespoke solution to your needs that alleviates the pressure where you feel it most.
We know the problems that vague service levels cause you with complaints through tenants escalating as time goes by. Our Contractor network operates to agreed service levels, often responding well within the allocated time. For instance in 2015 our agreed SLA was 4 hours to an emergency but we averaged 62 minutes!
Keeping track of costs is made simple for you, working within service charge budgets we can track ongoing costs against expenditure and forecasting as well as assisting with the draft of future service charges.
Purchasing power. We can group a number of properties together when procuring maintenance contracts such as lifts, M&E, access control, fire alarm maintenance and Health & Safety auditing, yielding large savings across the portfolio. We saved over £200,000 p.a on a three year drainage procurement exercise for one of our clients in Northumberland.
Our FM’s serving Northumberland, are skilled at dealing with tenants, managing expectations and developing relationships that help retain tenants and maximise occupancy levels. Leaving you more time to grow your business.