Does your property portfolio require a smart solution for reactive maintenance? Propertyserve are market leaders in procuring, managing and delivering facilities support services to UK property.
With a stringently vetted, commercially compliant contractor network of SME’s our services reduce operational, financial and health and safety risk for clients.
Underpinned by our 24/7 helpdesk – Our property maintenance: reactive or planned and general M&E building services work in perfect harmony from start to finish alleviating your concerns and freeing up your day.
On average our response time to an emergency call out anywhere in the UK is just 62 minutes!
Our purchasing power saves you time and money
Ever wished you had a bit more purchasing power or the time to coordinate things differently? By grouping a number of properties together when procuring maintenance contracts such as lifts, M&E, access control, fire alarm maintenance and Health & Safety auditing, Propertyserve yields large savings which are passed directly on to you!
We genuinely improved service whilst saving over £300,000 p.a on a three year drainage procurement exercise for one of our clients by doing this.
So don’t delay, if its a Richmond upon Thames reactive maintenance service you require (or anywhere else in the UK) Pick up the phone or ping over an email to firstname.lastname@example.org and ask for Chris Eldridge 👍.
The idea to create a managed service involving bespoke property management software and a robust supplier network was borne out of company owner Jamie Robertson’s experience of working in the UK’s property sector with management surveyors.
A very important but laborious part of the typical management surveyor’s role was to deal with tenant requests for actions on small jobs affecting their occupation such as lighting failures, blocked toilets and the like.
Often they would know a building company or a glazier who may help, some of these were very good however few paid any real attention to safety management putting the owner of the property at risk. As for the rest, these were being selected from local directories with no knowledge at all of the tradesmen experience, ability or honesty. Management surveyors, and staff working with them, also appeared to spend a lot of time working their way through a pile of invoices to be stamped and checked.
So between this and dealing with tenant requests for reactive maintenance it became clear that there was the opportunity to bring this together with the aid of a bespoke website. A system that dealt with online invoice approvals and consolidated invoicing coupled with a job procurement system that tied in client, helpdesk and supplier could make the average day of a management surveyor using this method more productive.
The result of this would enable both client and tenant to benefit from the economies of scale possible, improved service levels and the reduction of risk by using carefully vetted, pre-qualified and suitably insured suppliers.
And so from this background Propertyserve was set up in April 2004 to assist property owners and management surveyors in the control of their property portfolios.
Today, Propertyserve helps to manage over 5000 properties nationwide in the UK and we continue to look at new ways of providing a service that promotes our clients ability to improve revenues through good maintenance of their properties and supporting tenant service.
We believe that our people are the key to outstanding service provision, that’s why all of them are professional, polite, capable and engaged in the process of resolving problems relating to buildings within your portfolio.
Everyone of our staff is educated to a high standard and undergo training to develop further skills with the opportunity of a career path right the way through the business to procurement, team leader, senior management and FM roles.
Whoever you speak to the goal is the same we want to achieve a first time fix to save time client’s time, hassle, cost and to provide a first-class service.
to read our team’s Q&As