Propertyserve have drastically changed our support system within the Scottish region. The Helpdesk team are always patient, professional and polite. They never hurry to terminate a call and they ensure that the issue is fully resolved to the client & tenants satisfaction. It is not easy to achieve this level of service when there are other calls to support and in my experience I have never had to wait to have a support call answered. They are a key part of the Scottish FM team.